Terms & Conditions



These are the terms & conditions, as amended from time to time without any prior notification, upon which your access to the provided products and services of Columbia Confectionary, either as registered user or guest, to the website https://www.columbia-confectionery.com  (the “Website”will be regulated (the “Terms & Conditions”). 

Columbia Confectionery is a member of Columbia Restaurants Company Limited, a company incorporated in Cyprus with company number HE 92363.  

By using the Website you automatically acknowledge and agree with the Terms & Conditions and undertake to comply with them. In case you do not agree with the Terms & Conditions, you should avoid using the Website. 

The Website should be used only for lawful purposes and in a way that does not infringe or restrict any rights of Columbia Restaurants Company Limited and/or third parties. 

This Website may use links and resources of other sites for information purposes only and we do not have control over these websites, neither accept any liability relied on them or of any loss and/or damage arises by using such links. 

We encourage other websites to link to the information contained on the Website, upon our prior confirmation. 



The amended Terms & Conditions will be available to the Website and Mobile apps, where you should check the Terms & Conditions regularly. Upon using the Website you automatically be bound by the revised Terms & Conditions. 

The services and products may be withdrawn, varied or suspended from time to time without prior notification. 

In addition, no liability can be accepted by us in respect of any changes made to these Terms & Conditions by unauthorised third parties.  



You, either as registered user or guest accessing the Website you should arrange for the access to the Website. 

Access to the Website depends on your computer and/or portable devices and/or mobile devices, which should comply with the Website’s minimum standard technical specifications. The registered users or guests should check the compatibility of their computers and/or portable devices and/or mobile devices etc. with the services and products offered through the Website ensure that the method of access to the Website does not expose them to the risk of viruses, malicious computer code or other forms of interference which endanger their computers and/or portable devices and/or mobile devices. We will not be liable, whatsoever, for any failure to obtain access to the Website due to compatibility reasons. 

You should not introduce virus, trojans, worms or logic bombs, whatsoever, which are malicious and harmful or attack the Website via a denial-of-service attack or a distributed denial-of-service attack, in contrast with the provisions of 22(III)/2004 Law Ratifying the Cybercrime Convention of 2001, as amended from time to time. 



We do not guarantee that the uploaded Columbia Confectionery menus will be available on the specific day you will visit any of the shops of Columbia Confectionery or on the specific day you place your online order, as the menus are subject to availability. 

The Terms & Conditions of the Website and any other information uploaded can be viewed, printed out and used for personal reasons only and not for commercial reasons, except with our prior notification and provided that (a) the copyright and other proprietary notices contained to the Website and Mobile apps won’t be removed, (b) any of the copyrights, intellectual property or proprietary rights won’t be infringed and (c) the Terms and & Conditions won’t be copied, distributed, reproduced, uploaded, posted, modified, displayed, performed, republished, communicated them to the public or circulated to third parties for commercial use without our prior written consent. 

All the intellectual property rights, remarks, suggestions, ideas, graphics or information in and to the Website are property of Columbia Restaurants Company Limited. This Website and its content, functionality and design are protected in Cyprus by copyrights, trademarks, designs and other intellectual property rights. 



Personal information of registered users is regulated by the General Privacy Notice. 



We do not accept any liability, whatsoever, for any loss, damage or cost incurred by using the Website, the impact of the use of or inability to use the Website or any websites linked with it, whether direct, indirect or consequential, whether caused by tort or breach of contract, whatsoever, even if we have been advised of the possibility of such damage or loss, except for the liability for fraudulent misrepresentation. 

We do not guarantee or warrant, either expressed or implied as to the accuracy, completeness or suitability of the information uploaded to the Website, including the availability of the Website and that it is your own responsibility to expand or verify such information through your own analysis. All express or implied warranties or representations are excluded to the fullest extent permissible by law. In addition, we are not infallible and errors may sometimes occur.  

We do not accept any liability for any loss and damage to the data of the registered user’s and guest’s computers and/or portable devices and/or mobile devices, which may occur from the Website and Mobile apps and do not guarantee that the functions of the Website is free of viruses or other harmful components. 



These Terms & Conditions agreement shall be governed by, and construed in accordance with law of the Republic of Cyprus. The courts of Cyprus shall have exclusive jurisdiction to hear and decide any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with these Terms & Conditions. 



If any of these Terms & Conditions found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. 



No failure or delay from our side to exercise any right provided under these Terms & Conditions or by law shall constitute a waiver of that, shall not prevent or restrict the further exercise by us of that or any other right or remedy. 











Via this Website, Columbia Confectionery provides its products and services online allowing you to place online orders. All orders placed by you for products of Columbia Confectionery are on the basis of these Terms & Conditions. 

These Terms & Conditions shall prevail over and apply for online orders to the exclusion of any other terms and conditions contained or referred to in any letter, form of contract, order or other communication sent by you to Columbia Confectionery. 

The acceptance of online orders for the products and services shall be at the absolute discretion of Columbia Confectionery. Our acceptance occurs when you receive an email confirmation, whereby, your contract with Columbia Confectionery is made. The processing of your payment does not constitute legal acceptance of your order.  

Columbia Confectionery shall be entitled to delay or cancel an order or to reduce the amount of products or services ordered if and to the extent that it is prevented from or hindered in or delayed in manufacturing, obtaining or supplying the products by normal route or means of supply through any circumstances beyond its control including (but not limited to) strikes, pandemics, lock-outs, accidents, war, fire, reduction in or unavailability of power, breakdown of plant or machinery or shortage or unavailability of raw materials from normal sources of supply.  


How to order 

The pick-up date of the online order will be minimum of twenty-four (24) hours from when your order is being placedWhen placing an order you also have the right to choose the pickup store, date and time, depending on your preferences, always with the limitation of twenty-four (24) hours.  Payments shall be via JCC payment method as we explain below. 

You may place an order to purchase a product advertised for sale in the Website by following the onscreen prompts after clicking on the item you wishes to purchase by having in parallel the opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the "place order" button on the checkout page. 

All orders placed by you for products are subject to acceptance by us. We may choose not to accept you order or limit the order quantity for any reason and we will not be liable to you or to anyone else in those circumstances provided that, if you have already paid for the products we will communicate as soon as possible with you and provide the reasons for the declined order and we will refund the price that has paid or provide a refund or the closest alternative option. 



The price payable for the products ordered by you is as quoted on the Website before the time you submit your order (by clicking the “place order” button) subject only to any inadvertent technical mistake for which we shall not be liable. The price for your order shall be deducted from your bank account at the time your order is placed. We reserve our right to decline your order if we are refused authority for payment or reasonably believe that payment will be refused at any stage. 

We reserve the right to change the price of products and services at any time due to market conditions but will confirm the prevailing price with you before accepting your order.  

Occasionally an error may occur and the products may be either incorrectly priced or described in which case we will not be obliged to supply the products at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either choose not to accept your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel the order and refund the price you have paid. 

Unless otherwise stated in writing, the prices quoted by Columbia Confectionery on the website are inclusive of VAT. 


Payment method 

Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page. By using a credit / debit card to pay for your order, you confirm that the card being used is yours or that you are authorised to use it. 

The payment method is via JCC. Columbia Confectionery does not have any access tyour personal data and your personal data is not processed via our page. You hereby authorize and instruct JCC to act accordingly for the execution of transactions that are received from you via www.jccsmart.com. 

This payment method facilitates secure internet payments from you. By submitting your card details, you understand and agree that JCC PAYMENT SYSTEMS LTD will charge the card you entered for the price of the Products.   Upon receiving authorization from the issuer of the Card, JCC will process the transaction on your behalf. When you use your card, you will be transacting directly with the Columbia Restaurants Company Limited, and not JCC.  JCC will simply process the payment through its secure internet payment system.  

JCC is committed to the protection, in the highest degree possible, of the Personal Data of the Users and undertakes to lawfully process these data in accordance with and pursuant to the local law on data protection and the EU General Data Protection Regulation (EU) 2016/679 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data as amended from time to time. JCC further undertakes not to disclose your personal data unless such disclosure is required by law or if you provide your written consent. 

All payments are subject to validation checks and authorisation by the card holder. If the issuer of the card refuses to authorise payment we will not accept your order. We will not be obliged to inform you of the reason for the refusal, and we will not be liable for the products not being delivered or provided.  

We recommend not communicating your payment card details to anyone, including us, by email and we shall not be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility. 



All products are subject to availability. While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply the products ordered and paid for by you, we will attempt to contact you using the details you have provided to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where there is insufficient products ordered, we will contact you to inform you and provide the closest alternative option. 


Refund Policy 

Refunds will not be available in cases you change mind as orders placed are confirmed orders.  In case where the product is unavailable, we shall contact you as soon as possible to inform you which product is unavailable and provide the closest alternative option.  Where a customer justifiably is entitled to a refund in case of unavailability, we shall discuss with you and provide the most appropriate solution for such circumstance. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another. 


Transfer of Property 

Risk in the products shall pass to the customer on the time of the pick-up of the order from any store of Columbia Confectionery. 


Oral Statements 

You agree that, in the event of any conflict, written information about the products supplied by Columbia Confectionery shall prevail over any oral statements made by Columbia Confectionery or by Columbia Confectionery employees or agents. Columbia Confectionery shall use all reasonable efforts to ensure that its written information about the products is accurate.